FAQ
FAQ
Amber Purehill Hotel & Resort Jeju
CEO: Siwoo Lee ㅣ Sahap Co., Ltd. · Business Reg. No. 616-86-10874
E-commerce Registration No. 2019-JejuNohyeong-0103
Address: 2671-30, 1100-ro, Nohyeong-dong, Jeju-si, Jeju-do, Korea
Email: amberpurehill.booking@gmail.com
Customer Service: 064-801-3333
Hours: 10:00–17:00 (Mon–Fri, excluding holidays)
Amber Purehill Hotel & Resort Jeju ㅣ CEO: Siwoo Lee
Customer Service: 064-801-3333 ㅣ Hours: 10:00–17:00 (Mon–Fri, excluding holidays) ㅣ ADMIN
Q. Is the swimming pool available for children?
Yes, children are allowed to use the pool.
However,
• Children who are 140 cm or shorter or 13 years old or younger
→ must wear a life jacket and be accompanied by a guardian.
• Infants 36 months old or younger may use the pool after wearing a waterproof diaper.
Q. Is there an additional fee to use the swimming pool, sauna, and fitness center?
These facilities are exclusively for hotel guests and can be used at no additional charge.
Access is limited to guests only, providing a more private and comfortable environment.
Q. What are the hours of operation for the swimming pool, sauna, and fitness center?
The operating hours of Amber Pure Hill wellness facilities are as follows.
(Pure Sky Pool)
• March – June: 10:00 – 19:00
• July – October: 09:00 – 20:00
• November – February: Closed for winter
• March – June: 10:00 – 19:00
• July – October: 09:00 – 20:00
• November – February: 10:00 – 19:00
※ Operating hours may change according to on‑site conditions.
Q. Is poolside dining available?
Yes, you can order drinks and light meals at the poolside bar and enjoy them.
※ However, outside food is not permitted, except for baby food.
Q. How can I enroll in the Amber Pure Hill membership?
Amber Pure Hill membership can be signed up for through the hotel; for details, please contact the customer service desk or reservations.
Q. What membership benefits does the hotel offer?
Yes, the membership program includes various tiers such as Wellness, Classic, Pet, Silver, Black, Premium, Platinum, VIP, and SVIP, each offering different numbers of stays, discount rates, and benefits.
※ For more detailed information, please refer to the official website below.
https://amberpurehill.com/Membership
Q. Can I share my membership with my family members?
For certain memberships, usage is limited to immediate family members only, and proof of family relationship or a resident registration certificate is required, based on the same residence.
Q. How long is the membership valid?
The validity period varies depending on the membership product.
※ For more detailed information, please refer to the official website below.
https://amberpurehill.com/Membership